CommunitySupport: Difference between revisions

Latest revision as of 13:46, 22 January 2019

Welcome

This site is made possible by (and for) the insightful community of users. This team supports that community in various, ever-changing ways.

There are many ways to participate in this project. Of course, submitting stories or commenting on them is the most obvious way to get involved. You can also submit ideas for new projects in Suggestions, or bugs and "feature requests" on the bug tracker on github.

If you'd like to get more closely involved by working with a team, you should contact them directly. Start at the WhosWho or Team Pages. For example the Development Team can always use perl experience, and the Editors team are looking to expand their time zone coverage. If you have any questions or are not sure where to start you can send an email to suggestions (at) soylentnews.org.

Who we are

Community Support Team Main Page
nick	position	timezone
mrcoolbp	Leader	UTC-4 (EST/EDT)

Retired Members

Former members of the Community Support team that have lost their roles due to inactivity or retirement

Former members
nick	position	timezone
xlefay	Co-team leader	UTC+2 (CEST)

Documentation

This team:

Answers support and contact emails
Tracks and logs bugs and feature requests
Helps write static pages
Maintains the wiki and keeps general information up-to-date
Tracks volunteers and staff
Collects Suggestions
Administers social media sites

Goals for the future:

Utilize community feedback selecting suggestions for implementation
Investigate staff and community Communication Systems

Dependencies

Dependencies for this group include:

SN Mailboxes and forwards:
- admin@SN
- suggestions@SN
- social-media@SN
- mail is hosted on beryllium
IRC Bot
- !suggestion (currently de-activated)

Projects

Organize staff meetings
Migrate mailing list addresses to new @SN.org addresses
Develop process for becoming staff (get @SN.org email, get on mailing list, privileges, orientation booklet, etc.)
Suggestions#IRC
Contact CmdrTaco via twitter?

@@ Line 1: / Line 1: @@
-Please consolidate all team-related info here (todo, documentation, depenencies).
+==Welcome==
-Some of these have been duplicated from [[TodoList]]
+This site is made possible by (and for) the insightful community of users. This team supports that community in various, ever-changing ways.
-*Staff
+There are many ways to participate in this project. Of course, [http://soylentnews.org/submit.pl submitting stories] or commenting on them is the most obvious way to get involved. You can also submit ideas for new projects in [[Suggestions]], or bugs and "feature requests" on the [https://github.com/SoylentNews/slashcode/issues bug tracker on github].
-**Get "true" @SN.org staff emails (not forwards) to all staff that want them
-**Migrate mailing list address to new @SN.org addresses
+If you'd like to get more closely involved by working with a team, you should contact them directly. Start at the [[WhosWho]] or [[TeamPages|Team Pages]]. For example the [[Development|Development Team]] can always use perl experience, and the [[Editors]] team are looking to expand their time zone coverage. If you have any questions or are not sure where to start you can send an email to '''suggestions (at) soylentnews.org'''.
-*Volunteers
-**Outline difference between volunteer VS staff
+==Who we are==
-**Develop process for becoming staff (get @SN.org email, get on mailing list, privileges etc)
+<section begin=whoarewe />
-**Create volunteer@soylentnews.org address and link in Main Soylent pages, IRC, Wiki (workaround is admin+volunteer@soylentnews.org)
+{| class="wikitable" width="100%"
-**Develop system for recruiting/organizing volunteers
+!colspan="3"|'''[[CommunitySupport|Community Support Team Main Page]]'''
-**SN Story Submission: Volunteers Needed (after determining which skills we need most i.e. perl, editors)
+|-
-*Refine '''[[Suggestions]]''' system
+| style="width: 20%; background-color: #f2f2f2;"|
-**Develop process to select good items, hold vote, then implement
+'''nick'''
-**Automate *ways to post* suggestions that all end up in same place (suggestions@ email and !suggestions irc are forwarded to an email and are manually added)
+| style="width: 40%; background-color: #f2f2f2;"|
-***This could all be done with slash
+'''position'''
-*Clarify our stance on vulgarity in comments (ALL CAPS is preventing posting in some cases (filter) swears seem to work)
+| style="width: 40%; background-color: #f2f2f2;"|
+'''timezone'''
+|-
+| [[User:mrcoolbp|mrcoolbp]]
+| Leader
+| UTC-4 (EST/EDT)
+|-
+|}
+<section end=whoarewe />
+==Retired Members==
+Former members of the Community Support team that have lost their roles due to inactivity or retirement
+{| class="wikitable" width="100%"
+!colspan="3"|'''[[CommunitySupport|Former members]]'''
+|-
+| style="width: 20%; background-color: #f2f2f2;"|
+'''nick'''
+| style="width: 40%; background-color: #f2f2f2;"|
+'''position'''
+| style="width: 40%; background-color: #f2f2f2;"|
+'''timezone'''
+|-
+| [[User:xlefay|xlefay]]
+| Co-team leader
+| UTC+2 (CEST)
+|-
+|}
+==Documentation==
+This team:
+*Answers support and contact emails
+*Tracks and logs bugs and feature requests
+*Helps write static pages
+*Maintains the wiki and keeps general information up-to-date
+*Tracks volunteers and staff
+*Collects [[Suggestions]]
+*Administers [[SocialMedia|social media sites]]
+Goals for the future:
+*Utilize community feedback selecting suggestions for implementation
+*Investigate staff and community '''[[CommunicationSystems|Communication Systems]]'''
+==Dependencies==
+Dependencies for this group include:
+*SN Mailboxes and forwards:
+**admin@SN
+**suggestions@SN
+**social-media@SN
+**mail is hosted on [[Soylent-services|beryllium]]
+*IRC Bot
+**!suggestion (currently de-activated)
+==Projects==
+*Organize staff meetings
+*Migrate mailing list addresses to new @SN.org addresses
+*Develop [[NewStaff|process for becoming staff]] (get @SN.org email, get on mailing list, privileges, orientation booklet, etc.)
+* [[Suggestions#IRC]]
 *Contact CmdrTaco via twitter?
-*IRC log links need updating in various places '''<-'''
-*New Name contest (final one, we hope)
-*Summarize staff meeting(s) (or not?)(move to Editors section?)
+[[Category:Teams]]
+[[Category:Community support]]